Privacy Policy

Osoba Renos & Design ("we", "us", or "our") is a home renovation company based in Mississauga, Ontario, serving Toronto and the Greater Toronto Area. This Privacy Policy explains what personal information we collect through our website at osobarenos.ca, how we use and protect it, and the choices you have. By using our website or contacting us, you agree to the practices described here.

We collect personal information only for the purposes set out in this policy. Depending on how you interact with us, this may include:

• Information you provide directly — your name, email address, phone number, property address, and any project details or messages you submit through our estimate form, contact form, by phone, or by email.
• Photos and files you choose to share — images of the space you would like renovated or related documents, where you send them to us.
• Information collected automatically — your IP address, browser type, device information, referring pages, and how you navigate the site, gathered through cookies and standard server logs.

We use the personal information we collect to:

• Respond to your enquiries and prepare a renovation estimate or proposal.
• Schedule site visits and communicate with you about your project.
• Operate, maintain, and improve our website and services.
• Send you information you have requested and, where you have consented, occasional updates or promotional messages — you can opt out at any time.
• Meet our legal, tax, and regulatory obligations and protect against fraud or misuse.

We do not sell your personal information, and we do not use it for automated decision-making that produces legal or similarly significant effects.

We collect, use, and disclose personal information with your consent, or as otherwise permitted or required by applicable law — including Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and, for residents of Quebec, Law 25. Consent may be express (for example, submitting a form) or implied (for example, contacting us about a project). You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us using the details below.

Our website uses cookies and similar technologies to remember your preferences, keep the site secure, and understand how visitors use our pages so we can improve them. We may use third-party analytics services (such as Google Analytics) that set their own cookies and process usage data on our behalf.

You can control or disable cookies through your browser settings. Disabling cookies may affect how some parts of the site function. Where required, we will ask for your consent before setting non-essential cookies.

We share personal information only as needed to deliver our services and run our business, and only with parties bound to protect it. This may include:

• Service providers who help us operate the website, host data, send communications, or analyze usage.
• Trusted suppliers or trade partners involved in your specific project, where relevant and with your knowledge.
• Authorities or advisors where disclosure is required by law, to enforce our agreements, or to protect the rights, safety, and property of our clients, our team, or the public.

Some of our service providers may store or process data outside your province or country. Where this happens, we take reasonable steps to ensure your information receives a comparable level of protection.

We retain personal information only as long as necessary to fulfil the purposes for which it was collected, to maintain our business records, and to meet legal and tax requirements. When information is no longer needed, we securely delete or anonymize it.

We use reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, and unauthorized access, use, or disclosure. No method of transmission over the internet is completely secure, so while we work to protect your information, we cannot guarantee absolute security.

Subject to applicable law, you have the right to:

• Access the personal information we hold about you and request a copy.
• Request that we correct information that is inaccurate or incomplete.
• Request that we delete your information, where we are not required to retain it.
• Withdraw your consent or object to certain processing.
• Ask questions about how your information is handled and lodge a complaint.

Residents of the European Union (GDPR) and California (CCPA) have additional rights, including data portability and the right to opt out of any sale of personal information — we do not sell personal information. To exercise any right, contact us using the details below. We will respond within the timeframe required by law (generally within 30 days).

Our website and services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

Our site may link to third-party websites we do not control. This Privacy Policy does not apply to those sites, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policy of any website you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the revised version on this page and update the effective date above. Material changes will be made clear when posted.

If you have questions about this Privacy Policy or want to access, correct, or delete your personal information, contact us:

• Osoba Renos & Design
• 3819 Forest Bluff Crescent, Mississauga, ON L5N 7T8, Canada
• Phone: +1 (647) 562-4275
• Email: osobarenos@gmail.com

You can also reach us through our contact page.